Network Control Specialist

We’ve determined which skillsets are most beneficial for this role. These skills are listed first below as the Must Haves and Nice to Haves our hiring team highly prefers. Below that you’ll find the standard job description for this opportunity.
Important Notes:

• This is a 24x7 network control environment so may need to cover off and weekend shifts when needed
• Must be clearable – Able to get and maintain a Public Trust clearance

Must Haves:

• (2) Years Telecommunications Network Troubleshooting experience.
• Layer 1 Troubleshooting experience. 
• Previous experience in telecommunication call centers and ability to work in a fast-paced environment

Nice To Haves:

• Physical layer and routed technologies experience. 
• Experience with Network Management systems and tools. 
• Experience in remote maintenance and repair of the CISCO network equipment
• Experience with interacting with customers and meeting service-level timelines

Job Description:

Company is looking for an IP Network Control Specialist who will support a large nationwide customer. This individual will be a key member of the Network Operations Control Center (NOCC), and they will closely support the geographically dispersed network and team located throughout North America. The IP Network Control Specialist will be responsible for being the first line of support for the customer and field team to troubleshoot and assist with developing solutions and support mission-critical programs.
Essential Functions:

• Provide technical support for large private communications network. Handle first line of support for customer and field calls into an operations center.
• Log calls and perform preliminary investigations into reported network issues.
• Create trouble tickets and initiate workflow for problem resolution.
• Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
• Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
• Interprets equipment alarms in the network on-premises equipment or telco's network and move forward towards service restoration.
• Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
• This position is part of an onsite 24x7 network control environment. Shift and workday flexibility is required.
• CCNA Certification or must obtain within 3 months of start date

Basic Qualifications:

• Bachelor’s degree in Telecommunications, Engineering, Networking, Information Technology or related field with (2) years of prior related experience or 2 years post-Secondary/ Associate’s Degree with a minimum of (6) years of prior related experience.
• Minimum of (2) Years Telecommunications Network Troubleshooting experience.

About Altimeter Solutions

Altimeter Solutions, LLC is a technical consulting firm that specializes in providing clients the highest quality analytical and technical consultative services possible. Altimeter's mission is to provide clients with proven professional solutions and services that represent the uppermost levels of industry technical competencies and value.